Order Medication

Use the NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

For more information go to www.nhs.uk/nhsapp

Use SystmOnline

You can still use the SystmOnline to order medication online as well as review test results, book appointments for specific services and view your GP medical record.

Timelines for Prescriptions

See the table below as a guideline for ordering prescriptions. Allow 7 days for the pharmacy to complete your prescription from the processed by Beacon date:

Request Script Processed by
Saturday & Sunday Thursday AM (after 11am)
Monday AM (before 11am) Thursday PM (after 5pm)
Monday PM (before 5pm) Friday AM (after 11am)
Tuesday AM (before 11am) Friday PM (after 5pm)
Tuesday PM (before 5pm) Saturday & Sunday
Wednesday AM (before 11am) Monday AM (after 11am)
Wednesday PM (before 5pm) Monday PM (after 5pm)
Thursday AM (before 11am) Tuesday AM (after 11am)
Thursday PM (before 5pm) Tuesday PM (after 5pm)
Friday AM (before 11am) Wednesday AM (after 11am)
Friday PM (before 5pm) Wednesday PM (after 5pm)

Please note if your medication is due for a review, you need an annual review, bloods or its an item not on regular repeats this could take longer and the team will notify you of the delay. Prescriptions can be ordered 10 days in advance.

Want to access online services?

Experiencing problems ordering your medication online

What to do if your ordering App/portal says:

“This item needs to be reviewed by the responsible clinician before it can be requested again. Please contact the clinician to arrange this review. The responsible clinician may be your GP or in some cases your nurse.”

Unfortunately, this is a stock message that at the moment we cannot change. We are transitioning to a Medication Review process where patients have all necessary monitoring (for example blood tests, blood pressure checks, weight checks) in their month of birth annually and an “online” medication review which can be completed here https://bmg.link/MedReview.

For some, more regular monitoring may be required, for example those on controlled drugs or high-risk medicines or with kidney problems that require more frequent monitoring. Please complete the online review linked above if you see this above message and this will then be reviewed by a member of the team who will be in touch to discuss further if necessary or will let you know once your medicines have been reauthorised so you can order more as needed.

Visit the Surgery

Please note that we are not able to accept requests over the telephone unless this via our 24 hour phone system, Patient Partner.

If you are not able to use our on line services, you can post your written prescription requests in the post box outside our practices. These will then be processed by a member of our designated prescription team.

Please allow at least 48 hours for your prescription to be processed. Once approved, we can send you prescription direct to your chosen pharmacy for collection.

For further information relating to the pharmacy, please click here.