Order Medication

Use the NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

For more information go to www.nhs.uk/nhsapp

Use SystmOnline

You can still use the SystmOnline to order medication online as well as review test results, book appointments for specific services and view your GP medical record.

Timelines for Prescriptions

The table below is a guide for ordering prescriptions. Allow at least 7 days for your pharmacy to process from the done by Beacon date

PLEASE NOTE MEDICATION CAN BE ORDERED 10 DAYS BEFORE IT IS DUE

Request Script Processed by
Saturday, Sunday & Monday AM (before 11am) Thursday PM (after 5pm)
Monday PM (before 5pm) Friday AM (after 11am)
Tuesday AM (before 11am) Friday PM (after 5pm)
Tuesday PM (before 5pm) Monday AM (after 11am)
Wednesday AM (before 11am) Monday PM (after 5pm)
Wednesday PM (before 5pm) Tuesday AM (after 11am)
Thursday AM (before 11am) Tuesday PM (after 5pm)
Thursday PM (before 5pm) Wednesday AM (after 11am)
Friday AM (before 11am) Wednesday PM (after 5pm)
Friday PM (before 5pm) Thursday AM (after 11am)
Request Script Processed by
Saturday, Sunday & Monday AM (before 11am) Thursday PM (after 5pm)
Monday PM (before 5pm) Friday AM (after 11am)
Tuesday AM (before 11am) Friday PM (after 5pm)
Tuesday PM (before 5pm) Monday AM (after 11am)
Wednesday AM (before 11am) Monday PM (after 5pm)
Wednesday PM (before 5pm) Tuesday AM (after 11am)
Thursday AM (before 11am) Tuesday PM (after 5pm)
Thursday PM (before 5pm) Wednesday AM (after 11am)
Friday AM (before 11am) Wednesday PM (after 5pm)
Friday PM (before 5pm) Thursday AM (after 11am)

Please note if your medication is due for a review, you need an annual review, bloods or it’s an item not on regular repeats this could take longer, and the team will notify you of the delay.

Want to access online services?

Experiencing problems ordering your medication online

What to do if your ordering App/portal says:

“This item needs to be reviewed by the responsible clinician before it can be requested again. Please contact the clinician to arrange this review. The responsible clinician may be your GP or in some cases your nurse.”

Unfortunately, this is a stock message that at the moment we cannot change. We are transitioning to a Medication Review process where patients have all necessary monitoring (for example blood tests, blood pressure checks, weight checks) in their month of birth annually and an “online” medication review which can be completed here https://bmg.link/MedReview.

For some, more regular monitoring may be required, for example those on controlled drugs or high-risk medicines or with kidney problems that require more frequent monitoring. Please complete the online review linked above if you see this above message and this will then be reviewed by a member of the team who will be in touch to discuss further if necessary or will let you know once your medicines have been reauthorised so you can order more as needed.

Visit the Surgery

Please note that we are not able to accept requests over the telephone unless this via our 24 hour phone system, Patient Partner.

If you are not able to use our on line services, you can post your written prescription requests in the post box outside our practices. These will then be processed by a member of our designated prescription team.

Please allow at least 48 hours for your prescription to be processed. Once approved, we can send you prescription direct to your chosen pharmacy for collection.

For further information relating to the pharmacy, please click here.

Electronic Repeat Dispensing (ERD)

This means you can obtain further supplies of your medication from the pharmacy directly without needing to contact the surgery until the end of planned time scale usually 6 or 12 months. Please see the page below for more information.