Proxy Access Form

Proxy access was developed to allow someone other than the patient to access and manage parts of their GP online services account. The proxy is given their own online access account. It is often used by the parents or recognised carers of young children, and recognised carers of adults.

Before completing this form please read section 1 & 2

Section 1: Important Information – Please read before filling in this form

This form will take 10 working days for receipt to action. Once we have opened your record for you to access, your login details will be sent via email to the account you have stated on this form. If you have not supplied a secure email address then you can collect the login details from your local surgery at the Reception desk.

It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your proxy access has been accessed by someone that you have not agreed should see it, then you should change your password immediately.
If you can’t do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password. If you print out any information from the Patients proxy record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

Please note: If we have any reason to believe that in giving you proxy access this may cause the patient or yourself physical/ and or mental harm the practice reserve the right to refuse proxy access. Patient records will be checked upon receipt of this form in order to verify details and carry out safeguarding checks in line with legislation. If we are unable to offer you proxy access this will be discussed with you.Within your online records, beacon medical group members of staff are named in your records. By accepting your records you are bound by GDPR and therefore should not share names of staff who are named in your records. In submitting this form you have read and understand section 1 and 2 and agree with each statement.

Section 2 – Before you apply for online proxy access, there are some other things to consider.

Although the chances of any of these things happening are very small, you will be asked that you have read and understood the following before you are given login details.

Although the chances of any of these things happening are very small, you will be asked that you have read and understood the following before you are given login details.

Abnormal results or bad news

If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them. Please be assured anything that requires urgent attention will be actioned BEFORE it has been added to your patient record as information is added after review by a clinician.

Choosing to share your information with someone

It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.

Coercion

If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

Misunderstood information

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.

Information about someone else

If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.


Proxy access 11-16 years

A parent with proxy access will be able to manage certain elements of the young person’s record, such as making appointments and ordering medication, but they will not be able to see the young person’s past appointments or clinical records. It is within the patient’s best interest for us to be aware that there may be some risk from the parent being able to see the prescription record. It is within our care to monitor and record any concerns, and we will remove access to the account if deemed appropriate and in the best interest of the patient. This will be reviewed Annually.

On the young person’s 16th birthday

On the young person’s 16th birthday systemone will switch off all the remaining proxy access except where the young person is competent and a read code has been added and has given explicit consent for the access to continue by completing our proxy form in person.

We will obtain this consent by means of contact with the young person by letter on or just before their 16th birthday , as no other form of contact i.e. mobile or e-mail is confirmed as patients own contact.

Where a young person has already been given control over access to their online services before their 16th birthday, and their parents do not, there is no need to make any changes unless the young person wishes to do so.

A parent with proxy access will be able to manage certain elements of the young person’s record, such as making appointments and ordering medication, but they will not be able to see the young person’s past appointments or clinical records. It is within the patient’s best interest for us to be aware that there may be some risk from the parent being able to see the prescription record. It is within our care to monitor and record any concerns, and we will remove access to the account if deemed appropriate and in the best interest of the patient. This will be reviewed Annually.

A Gillick competence assessment

The young person may decide, once they are mature enough to act autonomously. The desion about the capacity of young people can be complex. It may also be difficult to identify coercion of a young person to allow parental or carer access. Parental right yields to the child’s right to be capable of making up his/hers own mind on the matter requiring decision.

The age which a young person becomes competent to make autofocus desions about their healthcare including who should have access to their online access vary from person to person. Therefore a gillick competence assessment will need to be carried out by a gp . the gp has the right to decide of a young person is competent and can refuse access if they feel it will cause physical and /or detrimental harm we reserve the right to refuse access at this time .

The competent young person may decide to :

Stop their parents proxy access to their online services , where the parents still have access after their 11th birthday .

Allow their parents to have access to their online services, or to allow limited proxy access to specific services, such as appointment access and repeat medication ordering.

Switch off all online access until such time as the young person chooses to request access.

Request their own online access.

Proxy Access Form

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    Please upload a photo of your head and shoulders, holding your photo ID. Please ensure we can clearly see your ID in your photo.
  • Please allow up to 10 working days for your request to be actioned. we will contact you if we need any further information.
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