The Friends and Family Test is a way for patients to recognise great service. Patients can give anonymous feedback quickly and have their say on the care and treatment they experience at our practices. It helps to improve our services by highlighting what is working well and what can be improved.
We send a text message to everyone with a mobile phone after their appointment to see how we’ve done and paper versions are available at reception.
“I felt the online GP consultation service is brilliant, I would recommend this service to all my family and friends”
“Pleasant service from reception staff”
“Always excellent, thank you for all your hard work, great NHS”
“Carry on the good work and keep smiling”
We would appreciate you taking a few moments to complete the brief questionnaire in order to help us improve the services we offer to our patients. We would like you to think about your recent experiences of our service.