The Friends and Family Test is a way for patients to recognise great service. Patients can give anonymous feedback quickly and have their say on the care and treatment they experience at our practices. It helps to improve our services by highlighting what is working well and what can be improved.
We send a text message to everyone with a mobile phone after their appointment to see how we’ve done and paper versions are available at reception.
“Doctor called back within 2-3 hours and gave diagnosis and prescription was sent straight to pharmacy”
“I find the e-consult system at the surgery highly effective. Each time my husband and I use it we get a reply from a doctor within a day and on two occasions recently within hours of sending it”
“My doctor has been fantastic, sorting out my health issues very very quickly”
We would appreciate you taking a few moments to complete the brief questionnaire in order to help us improve the services we offer to our patients. We would like you to think about your recent experiences of our service.
Please do not put any identifiable data such as names, DOB appointment date or time. By completing this form you are agreeing for this data to be shared with the Web provider and the practice to share in reports and with outside organisations to support feedback improvements.