When making an appointment with us we want to ensure your experience is a good one and that you receive the right service, at the right time, by the right person. This is why we have several options available to you;
Making an appointment: Drop in to the surgery, call us direct, sign up to use our online appointment booking service, or you can use Patient Partner our automated phone system. To use Patient Partner, simply ring the surgery and select option 2.
When contacting us to make an appointment our friendly patient advisors will ask you a few questions about your reasons for wanting to see a doctor – please do not feel alarmed about this, it is to ensure you are seen by the right person. Sometimes it might be more appropriate for you to see the nurse practitioner, a pharmacist or paramedic practitioner. Read about our No Waiting Room initiative for more information.
If you feel you would like a chaperone present during your consultation advise the patient adviser when making your appointment or upon arrival to the surgery.
Speaking to your doctor over the phone: We provide an Urgent Care Team service at our Plympton Health Centre so doctors can diagnose over the phone. This can not be done in all cases and you might be asked to visit the surgery.
Home visits: If you are too ill to visit us for your appointment call the surgery before 10.30am to request a home visit.
Ordering repeat prescriptions: If a doctor does not need to see you, you can drop into your local surgery or register to use our online service to order repeat prescriptions. Once approved we can send your prescription direct to your chosen pharmacy for collection. Please allow at least 48 hours.
If you have a medical concern out of hours call 111. If it’s a medical emergency dial 999.