The Patient Participation Group is a channel for patients to get involved in shaping health services in our area. Over the last 12 months, we have influenced how the practice manages appointments, how the waiting rooms look and changes in the staffing structure.
On your behalf, we carry out regular surveys and have chosen to focus in on access to help. This ranges from the moment you phone the surgery through to how you find out about other help in the local area.
We have asked questions about you to help us to see if some groups of people find it harder to access support than others. We have heard mixed feedback from patients in our group and in our community. We have included a general comments box and encourage you to be honest and constructive in your feedback.
We’ll be collecting surveys throughout June and will be putting results on the Patient Participation Group noticeboard in the waiting room.