Online Consultation System Update

Dear Valued Patients,

We are excited to announce some developments at the Practice, making it easier for you to contact us and access care.

All requests for GP consultations, urgent same day care, as well as administrative requests such as medication request or queries will be available to make via our new online consultation platform, SystmConnect.

You can submit your requests through the surgery website, or you can call or visit us at the Practice and we will complete the request with you.

SystmConnect replaces the previous eConsult system offering several benefits to you:

  • Easier to use questionnaires.
  • You can explain your problem fully, giving us the necessary information to assist you effectively.
  • The system integrates with your clinical record, giving us better access to your medical history when reviewing your request.
  • We are better able to direct you to the most appropriate care for your individual care needs.
  • Submit your requests online at your convenience, with no need to wait on the phone.
  • If you are not able to do this yourself, you can call or visit the surgery and one of our team will be happy to complete the forms with you.
  • Your request will be handled in the same way, whether you complete the request online yourself, or contact the Surgery by phone or in person.
  • Our Patient Advisors will ask you the same questions.
  • Every request will be reviewed by a GP or a member of the surgery team and requests will be prioritised based on clinical need.
  • One of our Care Navigators will contact you via your preferred contact method to book an appointment, arrange a test or offer you advice.

What if I don’t have access to the internet?

If you can’t access the internet, there is no need to worry.

You can still phone the surgery as you currently do, the only difference is that a member of staff will take you through the questions over the phone and enter the details for you. Patients will continue to be able to book nurse, healthcare assistant and blood tests appointments by calling the Surgery or booking via online booking.

We will be holding open mornings at our practices where patients can get help with accessing the online service. Open mornings will be running on: DATES TBC

To learn more about SystmConnect and its benefits, please watch this video.