Urgent Care Team Survey

Thank you for agreeing to take part in this survey. We here at Beacon Medical Group are constantly trying to better ourselves and provide the best possible care for our patients. With this survey we want to learn how much our patients know about the Urgent Care Team in order for us to improve our marketing and communication, ensuring our patients know all the services we have to offer. All data collected in this survey will be kept for the surgery’s use and not given to third party companies.

1. Are you a patient of Beacon Medical Group?
YesNo - This survey isn't for you

2. How many times have you visited the surgery in the past 12 months?
01-45-910 or more

3. Have you heard of our Urgent Care Team?
YesNo

4. The Urgent Care Team contains a number of different roles. How much do you understand about the roles of the Urgent Care Team?

4a . Advanced Practice Pharmacist
Never heard of itUnsureQuite sureUnderstand the role

4b . Advanced Paramedic Practitioner
Never heard of itUnsureQuite sureUnderstand the role

4c . Advanced Nurse Practitioner
Never heard of itUnsureQuite sureUnderstand the role

4d . Minor Illness Nurse
Never heard of itUnsureQuite sureUnderstand the role

4e . Advanced Clinical Practitioner
Never heard of itUnsureQuite sureUnderstand the role

4f . Duty Doctor
Never heard of itUnsureQuite sureUnderstand the role

5. How would you respond to the following statement? 'I understand the conditions the Urgent Care Team treat'
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree

6. Have you used the Urgent Care Team before?
YesNo

6a. If yes, how many times in the past 12 months?
01-45-910 or moreHaven't used the Urgent Care Team before

7. Please can you describe the Urgent Care Team in your own words.

8. What advice would you give to other patients about accessing the Urgent Care Team?

9. What is your age?
12-1718-2425-3435-4445-5455-6465-74Over 75

10. What is your usual surgery?
Chaddlewood SurgeryGlenside Medical CentreIvybridge Health PracticePlympton Health CentreWotter Surgery

11. Where do you hear your news from Beacon Medical Group?
Social Media PostsLettersEmailsText MessagesPhone CallsFace to Face