More than 100 appointments are left unused each week as a result of ‘no-shows’, say Beacon clinicians.

More than 100 appointments are left unused each week as a result of ‘no-shows’, say Beacon clinicians.

Health experts at Beacon Medical Group are urging patients to let them know in advance if they cannot attend their appointment after figures show more than 100 appointments are wasted each week.

Claire Oatway, Chief Operating Officer at Beacon Medical Group, said: “Although our ‘Did Not Attend’ (DNA) rate is low in comparison to some organisations, the issue is that access to GPs and nurses is a valuable, finite resource and patients who do not attend or who do not cancel are unintentionally denying access to other patients. In some cases patients book and DNA on the same day.

“Please, if you cannot attend your scheduled appointment, let us know so we can offer that appointment to someone else.”

During the last week of June, 52 patients failed to show up for appointments at Plympton Health Centre, one at Wotter, 32 at Ivybridge and 27 at Chaddlewood. A total of 112 appointments were missed across the sites from June 26 to 30, equivalent to 23 hours of wasted clinical time.

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Comments (1)

  1. :

    If patients do not have a good reason for missing a ‘planned in advance’ appointment – for a specified period of time they should be offered only appointments which they have to book on that day. Surely, that would prevent the situation of people forgetting appointments or not bothering to cancel appointments?

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