To mark the end of this year’s national PPPG Awareness Week, we’d like to especially highlight the work of Tony Cannon and our Ivybridge Patient Participation Group. We nominated the group in the national NHS70 awards for the exemplary patient leadership role they play.
Ivybridge Patient Participation Group have been a significant support to the development of Beacon Medical Group as an at-scale GP practice, to the local community of Ivybridge and to the development of other GP patient groups across Plymouth and South Devon.
They have supported senior managers in Beacon Medical Group to redesign the organisation structure post merger when we brought 3 practices together and through the difficult change stages. They have volunteered their time in other sites to help us to boost patient and staff morale – for example following changes to the reception team on another site. They have rolled up sleeves and help us to redesign patient facing processes and support training of our team members. They’ve helped broader system change and have engaged fully in local health groups and CCG consultations offering their feedback on care and highlighting consultations on their twitter and facebook page.
The group have shown great patient leadership in hosting patient education events including 2 health and lifestyle fayre to help the people of Ivybridge to help themselves. These fayres have engaged a broad range of local and national voluntary organisations, other health providers and university students to provide tools and resources. They handled the logistics, marketing and on the day co-ordination independently to make all events lively and informative – creating a real community buzz.
The team have also helped the practice to get across messages of GP access and demand – for example calling a local radio station to challenge negative GP stories about why reception staff ask questions and raising awareness of GP recruitment difficulties.
Tony Cannon, their Chair, has been incredibly giving of his time. As a volunteer he has actively led the team of up to 12 volunteers, and has supported other local PPGs to grow and create their own projects.
As a practice the PPG work supports how we treat our 39,000 patients. Their work across Ivybridge and in hosting the town’s Health Fayres has directly support the 15,000 residents irrespective of their practice.
“Without a doubt it is Tony’s commitment and enthusiasm that drives our group and given it the credibility that we currently enjoy” offered his Vice Chair Sue Johns.
In supporting other PPGs, Tony and the group have supported patients representing more than 80000 patients to work more collaboratively with their practice. The local CCG engagement lead has praised Tony for “the great work done by his PPG and prompted [her] to link him up with others in developing their effectiveness”.
The group’s energy and commitment to improving healthcare have been relentless and they have been a great source of energy. Thank you for all you do!